​Frequently Asked Questions
Do I need to be home when cleaners arrive?
Nope! Many of our customers are out and about while we do our job. Just make sure you give us proper access instructions when booking your appointment to avoid wasting any of your cleaning time.
Why can I trust Clean Freak more than other cleaning businesses?
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Professionally training each of our background-checked employees
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Paying a real living wage and bonuses to our cleaners- and they have weekends off to spend time with their families and prepare to give your house their absolute best on weekdays​
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We try our best to send the same professional to your door, allowing you and your family to become familiar with ours
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Ensuring that our systems are used daily so that you receive consistent, high-quality cleans every single time
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Quality control procedures and randomized cleaning inspections
Is there a contract?
Nope! We don't use contracts because we know life happens. Feel free to start, stop or pause your cleanings at any time for any reason.
Do I need to tip the cleaners?
There is no pressure to tip your cleaners- we pay them a real living wage along with bonuses. However, if you feel your cleaner deserves a tip, they keep 100% of it!
What is your pet policy?
We love your family, fur babies too, which is why we ask that all pets be kept in a known location for the duration of the clean. This ensures no escape-artist make a run for it, possibly tipping over chemicals on their way out. Don't worry, we leave apology treats behind for Mom & Dad to give later!!
Why don't you charge by the hour?
Many times, companies that charge by the hour tend to spend more time than necessary in a home, often leaving homeowners stunned when they see the final price. At Clean Freak, we use a pricing matrix that goes off of square footage to ensure you ALWAYS know exactly what you're paying.
Is Clean Freak a local business
Yes! Unlike a lot of cleaning companies in town that are actually franchises, CF is truly locally owned and operated. And because we’re local, we do a lot to serve our local community, things that big box companies and franchises can’t do. From supporting other local businesses to giving back to our neighbors in need, we strive to make Clean Freak an essential part to making DFW a great place to live.
Can I Gift A Loved One A Cleaning?
Absolutely. We love who you love! Just email us at business@cleanfreakdfw.com or call/text us at 214-998-6746 so we can get them scheduled for you.